FAQs

WHAT YOU RECEIVE
Your artwork will be professionally printed with top quality inks on premium, smooth 180gsm matte art stock. All prints are posted rolled and unframed. No frame is included with your purchase. 

ORDER PROCESSING TIMES
All orders are dispatched by Little Ink Empire within 3-5 business days. You will receive a notification email with tracking information when your order is in the post and on its way to you. 

PACKAGING
Prints are wrapped carefully and shipped in strong tubes custom-made for shipping art prints.

FLAT RATE SHIPPING 
A flat rate of $7.95 is charged for shipping within Australia, International shipping is $15 (AUD).

ESTIMATED DELIVERY TIMES
Once in the post, delivery times can vary depending on the postal system so please use the below information as a guide only.

Australia
2-6 business days (depending on proximity from Melbourne)

International
10-14 business days
Please note there can sometimes be delays associated with packages clearing international customs.

SHIPMENTS OUTSIDE AUSTRALIA
Depending on your countries import laws, you may be liable to pay local taxes and duties on receipt of your order. Buyers are responsible for any customs and import taxes that may apply. 

Most international orders are sent with tracking but in the few locations where tracking is not available, packages are sent via registered post and your signature will be required on delivery.

PAYMENTS
A currency converter is installed on our website in order to provide an easier shopping experience for our International customers, please note however that all orders will be processed in Australian dollars (AUD). 

Payment of your order can be made with Paypal, Credit Card, Afterpay or Apple Pay.

RETURNS
All our art prints are made-to-order and are carefully handled and packed by our team prior to shipping to ensure they leave and arrive in perfect condition. We are unwilling to sell or send anything in less that perfect condition. Because of this policy and due to the delicate nature of art prints we are unable to accept returns or exchanges. 

WE'RE JUST AN EMAIL AWAY...
If you have any questions please feel free to email us at info@littleinkempire.com and we will respond within 24 hours of receiving your email.

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